Jatway takes your personal data seriously. On this page, we clearly explain what information is collected, why it is collected, how it is stored, and what rights you have.
All data is transmitted over encrypted channels
Your data is never sold to third parties
Update your personal information at any time
Request data deletion upon account closure
The Core Pillars of jatway's Privacy Protection
Every piece of data traveling from your browser to jatway's servers is encrypted using TLS 1.3. No intermediary party can read this information.
TLS 1.3 SecuredJatway never stores your mobile banking PIN or password. Payment information is kept in a separate secure vault in compliance with PCI-DSS standards.
PCI-DSS CompliantJatway never sells, rents, or trades your personal data. Your identity is never shared directly with advertisers.
Zero data sellingData is never kept longer than necessary. After account closure, information may be retained for a maximum of 5 years for legal reasons, after which it is deleted.
Defined Retention PeriodJatway's systems are audited by independent security experts at least twice a year. Any vulnerabilities identified are addressed promptly.
Annual Security AuditJatway supports SMS and app-based two-factor authentication for your account. Enabling it prevents anyone else from accessing your account.
2FA SupportedIn plain terms — from collection to protection
Jatway only collects information that is genuinely necessary to operate the platform properly. We do not collect anything beyond what is needed, and the purpose behind every piece of data we collect is clearly defined.
Information you provide directly:
Automatically Collected Information:
What we do not collect: jatway never collects your mobile banking PIN, password, card number, or any other sensitive financial information — and our staff will never ask for it.
Every reason Jatway collects your information is set out transparently below. We never use your data for purposes beyond what is stated.
| Data type | Purpose of use | Legal Basis |
|---|---|---|
| Name & Contact Information | Account Management & Communication | Contractual Obligation |
| Identity document (NID) | Age verification & KYC | Legal Requirements |
| Payment Information | Deposit & withdrawal process | Contractual Obligation |
| IP & Device Information | Fraud Prevention & Security | Legitimate Interest |
| Usage History | Service improvement & personalization | Legitimate Interest |
| Betting Transactions | Regulatory Reporting & Audits | Legal Requirements |
Jatway does not sell your data. In limited circumstances, however, it may be shared with third parties — and every such instance is governed by a strict contractual agreement.
Your information is never shared with any parties outside the list above — including advertisers, marketers, or data brokers.
Every third party working with jatway is bound by GDPR or an equivalent data protection agreement.
Jatway's website and app use cookies — small files stored on your device that help improve your browsing experience.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions, security | Until end of session |
| Analytics Cookies | Site usage statistics (anonymized) | 1 Year |
| Preference Cookies | Remembering language & UI preferences | 6 Months |
Cookies can be disabled at any time through your browser settings, though doing so may affect the functionality of certain features.
Jatway believes every user should have full control over their own data. The following rights belong to you, and jatway is committed to honoring each one:
The right to know what information we hold about you.
Request correction of any inaccurate or outdated information.
Request to have your data deleted beyond what is legally required to be retained.
The right to request restriction of certain uses.
The right to receive your data in a readable, portable format.
Object to the use of your data for marketing communications or profiling.
To exercise any of these rights, email us at support@jatway.net or Help Center Contact us via live chat. We typically respond within 30 days.
Jatway is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor has accidentally created an account, that account and all associated data will be deleted upon a parent or guardian's request.
If a minor's account is detected, contact support@jatway.net immediately — action will be taken within 24 hours.
Jatway does not retain any data longer than necessary. Defined retention periods apply to each type of information:
After the specified period, data is permanently deleted and cannot be recovered.
In the event of a security breach on Jatway's systems that may have compromised your information:
Jatway primarily operates in Bangladesh. Some technical services may require data to be transferred to other countries — such as cloud server backups. In all such cases:
Jatway may update this Privacy Policy to reflect service improvements or legal requirements. Registered users will be notified of any significant changes via email or in-app notification in advance.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated Privacy Policy. The date of the latest update will always be displayed at the top of this page.
For any questions: support@jatway.net or Help Center।
This Privacy Policy was last updated: June 2026. Previous versions are available on request through support.
Frequently asked questions from our users
Your privacy is our top priority at jatway. Join now and enjoy a safe, secure betting experience.